Return Policy

At Bio-Mate, customer satisfaction is of utmost importance. If you are not completely satisfied with your purchase, for any reason, we will offer you a refund/return as long as they fulfil the following criteria:

  • The product has not been opened/used.
  • The product is in good condition.

To ensure that you are satisfied with the product you received, please inspect the contents as soon as your order arrives.

No refunds and returns will be entertained 7 days after the product has been received.

Promise Earth has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party without giving notice of the same to the Buyer.