Delivery Information

Airpak Postage Rates

West Malaysia - Flat rate RM 5 inclusive of GST regardless of weight

East Malaysia - Flat rate RM 15 inclusive of GST regardless of weight

Tracking Your Parcel

You can track your parcel with consignment note number at :

For any inquiries on product orders/parcel with consignment note tracking, customer can either :
i) Contact office at 603-3291 6113 (Monday - Friday, 9.00 - 6.00 pm)
ii) Email us at

Terms & Conditions

  1. Airpak is unable to cover the following address : Felda area, Kampung Pendalaman, P.O.Box address
    *For areas above, customer will be informed to meet at center handover domestics or self collect.
  2. Please note that some Remote & Others areas may not receive parcels on the second day; it will take minimum 3 days time for delivery.
    **Shipment to Kelantan and Terengganu : Government Office closed on Friday & Saturday. Airpak Office closed on Friday & Saturday.
    **Shipment to Johor Bahru : Government Office closed on Friday & Saturday
    Airpak Office Hour : Saturday (half day) and closed on Sunday.
  3. We do not charge GST for Singapore orders but 36% surcharge applies for fuel and handling charge.
  4. We will ship out orders within 3 - 5 working days after receiving order confirmation email.
  5. Prices for Bio-Mate online products are inclusive of 6% GST.
  6. For online payment, please remit payment to :-
    ACCOUNT NO.: 5124 - 6431 - 3818