Frequently Asked Questions

  1. Where can I buy your products?
    Currently, we are only selling here via our eCommerce website and Facebook page. Kindly take note that our Bio-Mate Composting Machines, 25kg packs and Bio-Ferm Feed Appetisers are not available for online purchase. Kindly email us at for more information.
  2. How do I make payment?
    We accept PayPal and online bank transfer.
  3. How long does delivery take?
    Delivery usually takes 3-5 working days after receiving order confirmation and payment.
  4. What are your office working hours?
    Monday - Friday, 9.00 am - 6.00 pm
  5. I have an enquiry. Who do I contact?
    You may contact our office at 603-3291 6113 (Monday - Friday, 9.00 - 6.00 pm) or email us at
  6. Can I exchange my purchase for another product?
    Exchanges are allowed but the postage fees will be borne by the buyer.
  7. I would like to get a refund/return. How do I proceed?
    Kindly refer to our Return Policy.