Frequently Asked Questions
- Where can I buy your products?
Currently, we are only selling here via our eCommerce website and Facebook page. Kindly take note that our Bio-Mate Composting Machines, 25kg packs and Bio-Ferm Feed Appetisers are not available for online purchase. Kindly email us at firstname.lastname@example.org for more information.
- How do I make payment?
We accept PayPal and online bank transfer.
- How long does delivery take?
Delivery usually takes 3-5 working days after receiving order confirmation and payment.
- What are your office working hours?
Monday - Friday, 9.00 am - 6.00 pm
- I have an enquiry. Who do I contact?
You may contact our office at 603-3291 6113 (Monday - Friday, 9.00 - 6.00 pm) or email us at email@example.com.
- Can I exchange my purchase for another product?
Exchanges are allowed but the postage fees will be borne by the buyer.
- I would like to get a refund/return. How do I proceed?
Kindly refer to our Return Policy.